Contact
We appreciate you being here.
Whether you have a question about an order, shipping, products, or just want to reach out, we’re always happy to help.
Big Dad Hats was built around the idea of creating something personal, simple, and meaningful — and we believe customer support should feel the same way.
Customer Support
For all support inquiries, please contact:
We typically respond within 1–2 business days.
Questions We Can Help With
Our support team can assist with:
- order updates
- shipping questions
- tracking assistance
- damaged or incorrect items
- product questions
- returns and refund inquiries
- general brand questions
When reaching out about an order, please include:
- your order number
- the name used at checkout
- a brief description of the issue or question
This helps us respond more quickly.
Before Contacting Support
You may find answers to common questions on our:
- FAQ Page
- Shipping Policy
- Returns & Refund Policy
These pages cover many of the most common questions regarding fulfillment, delivery timelines, and product information.
Response Times
We do our best to respond to all inquiries as quickly as possible.
Please note that response times may be slightly longer during:
- holidays
- product launches
- promotional periods
- weekends
We appreciate your patience and support.
A Note From Big Dad Hats
Big Dad Hats is a small independent brand built around everyday life, family, and the moments that matter most.
We genuinely appreciate every order, every message, and every customer who supports what we’re building.
Thank you for being part of it.