Shipping Policy
Last Updated: May 2026
At Big Dad Hats, every hat is made to order specifically for you. This allows us to reduce waste, maintain quality standards, and focus on producing premium embroidered products in small batches.
Please review the information below regarding production times, shipping timelines, and delivery expectations.
Order Processing
All orders are processed after payment is successfully received.
Because our products are made-to-order, please allow approximately 2–5 business days for production before your order ships. During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time Estimates
Estimated shipping times are provided as general guidelines and are not guaranteed delivery dates.
United States Orders:
- Standard Shipping: approximately 3–7 business days after fulfillment
International Orders:
- Delivery times vary by destination and local customs processing
Please note that shipping carriers may occasionally experience delays that are outside of our control.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking updates to appear after shipment confirmation.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is submitted and the order has already entered production or shipped, Big Dad Hats may not be able to modify or reroute the shipment.
Orders returned due to insufficient or incorrect address information may require additional shipping charges for reshipment.
Lost, Stolen, or Delayed Packages
If your package appears lost in transit, please contact the shipping carrier first using your tracking information.
If you continue to experience issues, contact our support team and we will do our best to assist.
Big Dad Hats is not responsible for:
- shipping delays caused by carriers
- weather-related delays
- customs delays
- lost or stolen packages marked as delivered by the carrier
International Orders
International customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their local government or customs authority.
These charges are not included in the product or shipping price.
Made-to-Order Products
Because each Big Dad Hat is produced specifically for the customer after purchase, fulfillment timelines may vary slightly between products and seasons.
We appreciate your patience and support of small-batch, made-to-order production.
Contact
For shipping-related questions, please contact:
We typically respond within 1–2 business days.