Returns & Refunds
Last Updated: May 2026
At Big Dad Hats, every product is made-to-order specifically for each customer. Because of this, we are unable to accept general returns or exchanges for items ordered in the wrong size, color, or due to change-of-mind purchases.
That said, we stand behind the quality of our products and will always work to make things right if there is an issue with your order.
Eligible Refund or Replacement Situations
We may offer a replacement or refund if your order arrives:
- damaged
- defective
- incorrectly fulfilled
- significantly different from the item ordered
If there is an issue with your order, please contact us within 14 days of delivery.
To help us review the issue quickly, please include:
- your order number
- a description of the issue
- clear photos showing the problem
Non-Returnable Items
Because all products are made-to-order, we currently do not accept returns or exchanges for:
- ordering the wrong color or style
- buyer’s remorse or change of mind
- items that do not fit as expected
- normal wear and tear
- minor variations in embroidery, stitching, or color appearance
- issues caused by incorrect shipping information provided at checkout
Embroidery & Product Variations
Each hat is individually embroidered and produced during the fulfillment process. Minor variations may naturally occur between products, including:
- slight differences in thread placement
- small embroidery inconsistencies
- color appearance variations due to lighting or screen settings
These are considered normal characteristics of made-to-order embroidered products and are not considered defects.
Lost or Stolen Packages
If a package is marked as delivered by the shipping carrier but cannot be located, customers should first contact the carrier directly.
While we will do our best to assist, Big Dad Hats is not responsible for packages lost or stolen after confirmed delivery.
Refund Processing
If a refund request is approved, refunds will be issued back to the original payment method.
Please allow several business days for your financial institution to process and post the refund.
Order Cancellations
Orders may only be canceled or modified before production begins.
Because fulfillment begins quickly after purchase, we cannot guarantee cancellation requests once an order has entered production.
Contact
For any questions regarding returns, refunds, or product issues, please contact:
We aim to respond to all customer support inquiries within 1–2 business days.